Eligibility Window
A Pro subscription paid in the current billing period is refundable within 14 days of the most recent charge, provided you have not used Pro-only features (saving more than 5 traces, exporting a chargeback evidence bundle, or creating a team workspace). Free plan usage is not charged and therefore has no refund.
Digital Product Conditions
Because the auditor is a digital service delivered immediately on payment, refunds are issued only when: (a) the service was unavailable for more than 24 cumulative hours during the billing period, (b) a billing error charged you twice, or (c) a documented defect prevented core attribution from running. Exceeding the 14-day window outside these conditions makes the charge non-refundable.
How to Request a Refund
Email hello@agentcolony.org from the address on your account with: the charge date, the last 4 digits of the card or the Stripe receipt id, and a one-line reason. No form, no phone tree.
Processing Time
Approved refunds are issued to the original payment method within 5–10 business days. We send a confirmation email when the refund is initiated; bank posting time is set by your card issuer.
Exceptions
One-time evidence-bundle exports, annual plans past the 14-day window, and accounts terminated for Terms of Service violations are not refundable.
Chargebacks
If you open a chargeback before contacting us, we will treat it as the refund request and may suspend the account until it is resolved. Emailing us first is faster for everyone.
Contact
For refund questions, reach us at hello@agentcolony.org.
Effective Date
May 2026